What are the delivery types? Can I self-collect instead?
In general, the delivery services are arranged as follow:
I have not received all the items in my order. What should I do?
Do you offer "gift cards"?
The items received are incorrect. What should I do?
If you have received an incorrect item, drop us an email stating the product name of the item you should have received instead, together with a photo of the incorrect item. We will mail the correct item together with a returning envelope to you. Postage of the returning envelope will already be paid for, but we do need your help in mailing it back to us within 1 week. Failure to do so will result in you being blacklisted on our site.
Can I cancel or change my order?
It's not possible to cancel your order once payment has been processed because we do not make refunds. However, we can hold the credits for up to 1 year or you may select another item of a similar value instead.
What types of clothes can I sell?
We are looking for gently worn clothes of good quality and resale value for age 0 to 8 years. Clothes that are usually worn for specific occasions like wedding celebrations, festivals, Halloween parties & even cold weather travels etc. Clothes from known retail stores, local brands or sustainably-made are preferred.
Can I sell clothes that are slightly stained?
Can I sell small clothing items like bibs and hats?
How much can I expect to get for the clothes that I sell?
How long does it take before I can receive a payout offer?
The time needed to receive a payout offer depends on your selling method.
For the SECOND method, you will receive a payout offer within 5 working days.
How do I go about selling my clothes?
There are 2 methods to sell your clothes. More details can be found here.
What are the payment options?
What is a Partial Credit System? *(NEW)
For Selling Quotes ranging between $20 to $50, $10 of your quote will be given in credit
E.g. For a $45 quote, you will receive $35 Cash + $15 Credit
For Selling Quotes above $50, $20 of your quote will be given in credit ( x 1.5 times) & the remaining in cash.
E.g. For a $100 quote, you will receive $80 Cash + $30 Credit
For a $78 quote, you will receive $58 Cash + $30 Credit
Credit system does not apply for quotes below $20.